Not able to spend a splendid birthday and special occasion with your friends during COVID times?

Want to recognize the people in your life? Sending love and thanks to your special one?

We have a few great gift cards specially curated to suit your need. A perfect gift for someone that needs a little Pick-Me-Up


Find your answer here

If you don't find what you need, feel free to contact us.



  • How do I book a room?
    Simply go to “BOOKING“, select a date/room and proceed to payment. 
    You will receive an email confirmation of your booking.
  • What booking information do I need to present to the hotel when I arrive?
    You just need to provide your booking reference number, and your ID if it's your first stay, and we'll handle the rest.
  • Can I make a booking on behalf of another person but pay with my own credit card?
    Yes, that’s fine.
  • Can I check in if the booking is under someone else’s name?
    Sorry, only the person whose name and valid ID stated in the booking confirmation will be allowed to check in.
  • If I am booking one room for two people, do I need to provide both names?
    Only one name is needed.
  • In what currency do I pay for my stay at the hotel?
    Payment is made in Indonesian rupiah.
  • What is the earliest time I can check in?
    Standard check-in time is 14.00. 
    However, you can purchase early check-in at a fee of IDR 100,000 ++ per hour and subject to availability.
  • What is the latest time I can check out?
    Standard check-out time is 12 noon. 
    However, you can purchase late check-out at a fee of IDR 100,000 ++ per hour and subject to availability.
  • Can I cancel my booking?
    If you have chosen our Flexible Rate, you can cancel your reservation up to 24 hours prior to the date of check-in at no charge.
  • I made my booking through an online travel agent (OTA). However, I can’t travel at the moment. Can I reschedule my stay?
    All requests to reschedule a stay must be made directly to the OTA with whom you made the booking. The OTA will then inform us accordingly and we will follow their rescheduling instructions.


  • How many people can each room accommodate?
    The Deluxe rooms can accommodate 2 adults. 
    Children aged below 3 years old may share the same bed with their parents.

    The Suite can accommodate 2 adults + 1 adult on a sofa made up as an extra bed, available at IDR 250,000 ++ per night inclusive of breakfast for one person.
    Children aged below 3 years old may share the same bed with their parents.
  • Do you provide extra beds?
    In the Suite, a sofa can be made up as an extra bed and is available at IDR 250,000 ++ per night inclusive of breakfast for one person. There is a maximum limit of one sofa bed per suite.

    In the Deluxe rooms, there is no extra bed available.

    A baby cot can be provided complimentary for each room type, subject to availability

    Click 'Read More' when making an online reservation for details.
  • We are traveling with two children. Can we sleep in the same room?
    Our rooms are designed to provide optimum comfort for two guests. For older children, we suggest booking a suite for up to 3 persons or two rooms for up to four persons to enjoy the best level of comfort.

    Children aged below 3 years old may share the same bed with their parents.
  • Is there Internet access in the hotel?
    Absolutely. We offer fast and free-of-charge WiFi throughout our rooms and common areas.
  • Can I change my room type upon check-in?
    Yes, a Host will help check the availability of the room type you prefer.
  • Do you have any smoking rooms?
    All rooms are non-smoking. However, you may smoke at the balcony. 
    Please note that a room recovery fee of IDR 1,000,000 ++ will be applied for guests who do not comply.


  • Do you have a concierge to assist during my stay?
    Our very capable Hosts are on hand 24/7 to assist with all requests, big or small.
  • Do you offer laundry and dry cleaning services?
    Yes we do. Contact our Hosts for assistance.
  • Can I bring my own photographer and do a pre-wedding photo shoot?
    Yes, you can, simply book a room with us on our website and do not forget to tag us on Instagram! Feel free to check out our photography policy for details.
  • Do I need a rapid Covid-19 test result to check in to the hotel?
    We do not require a rapid test result from our guests. However, we do conduct temperature screening upon check-in and upon entrance to public outlets such as the spa and restaurant in the hotel.
  • What are your preventive measures against Covid-19?
    We take the health and safety of our guests and staff very seriously and apply the following measures: staff awareness and training about sanitation protocols; provide hand sanitizer dispensers in all public areas; conduct temperature screening and contactless check-in & check-out; as well as implement regular disinfection procedures within the hotel’s public areas, back of house and guest rooms.

  • Can I bring pets to the hotel?

    We love pets too. However, pet is not allowed in the hotel and we do not have allocated boarding area for pets.

Not found what you are looking for?
Email us here for assistance.